#TeknolojiZirvesi

The Contact Center Technology Summit, which is expected every year with great enthusiasm, brings together sector leaders for the 4th time this year!
Do not forget to add the event to take place at Adile Sultan Palace on 19th of April to your calendar.

13 Speakers

400 Participants

Simultaneous Interpreter

We Have Reached the Maximum Number of Registrations

Thank You For Your Intense Interest

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SPEAKERS

Speakers of 4. Contact Center Technology Summit:

METİN TARAKÇI
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METİN TARAKÇI

CALL CENTERS ASSOCIATION

OZAN DAĞDEVİREN
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OZAN DAĞDEVİREN

KEYNOTE SPEAKER

İNANÇ AYAR
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İNANÇ AYAR

KEYNOTE SPEAKER

MARTIN VAGNER
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MARTIN VAGNER

GENESYS

RAMAZAN YILDIZ
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RAMAZAN YILDIZ

VODAFONE

MUKTEDİR İLHAN
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MUKTEDİR İLHAN

İLHAN&DUMAN AVUKATLIK

ADRIEN LESAGE
plus

ADRIEN LESAGE

DIAL ONCE

UTKU DERİNER
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UTKU DERİNER

CCR

ENDA KESİM
plus

ENDA KESİM

GENESYS

JÜRGEN VOLLMER
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JÜRGEN VOLLMER

PINDROP

BİLGE YILMAZ
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BİLGE YILMAZ

GENESYS

VEDAT SENCER SÖZER
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VEDAT SENCER SÖZER

YAPI KREDİ BANKASI

TÜRKER ERKİN
plus

TÜRKER ERKİN

CCR

PROGRAM

Program of 4. Contact Center Technology Summit

BREAKFAST

60MIN - GARDEN

 

OPENING SPEECH

METİN TARAKÇI
CHAIRMAN OF THE BOARD - ÇAĞRI MERKEZLERİ DERNEĞİ

20MIN

METİN TARAKÇI

Metin Tarakçı graduated from Istanbul University German Language and Literature Department and started his career in 1996 at Koçbank call center. He acted at various positions at the call centers of Turkey’s leading banks such as Egebank and HSBC until 2005. Tarakçı moved to the outsourcing industry in 2005 where he acted as the General […]

KISS MORE FROG FOR CREATIVITY

İNANÇ AYAR
CO-FOUNDER - HERGÜNÖĞREN





OZAN DAĞDEVİREN
CO-FOUNDER - HERGÜNÖĞREN

30MIN

İNANÇ AYAR

Inanç Ayar was born in Istanbul in 1971. After graduating from the Mathematics Teaching Department of Boğaziçi University, he completed a postgraduate degree on philosophy at Galatasaray

OZAN DAĞDEVİREN

Ozan Dağdeviren is a specialist, author and entrepreneur who works on corporate culture and human behavior supported by sociology and psychology.

CONNECTING MOMENTS IN TODAY’S DIGITAL WORLD

MARTIN VAGNER
DIRECTOR STRATEGIC SOLUTIONS - GENESYS

20MIN

MARTIN VAGNER

Prior to joining Genesys in 2015, Martin worked for 8 years as an international customer service and customer experience strategist at Deutsche Telekom HQ (International Customer Service). He was responsible for providing strategic support to 13 operational companies across Deutsche Telekom Group on topics including innovation and delivery of contact center technologies, transformation and continuous […]

360 DEGREE COLLECTION MANAGEMENT

MUKTEDİR İLHAN
CO-FOUNDER - İLHAN&DUMAN AVUKATLIK





RAMAZAN YILDIZ
LAW SENIOR MANAGER - VODAFONE

20MIN

MUKTEDİR İLHAN

Born in Çanakkale in 1961, Graduated from the School of Law of Istanbul University in 1985, He has been a certified lawyer registered to Istanbul Bar since 1987, He has been the Founder

RAMAZAN YILDIZ

He graduated from the School of Law of Istanbul University. Having launched his professional life as a lawyer for Star Medya Group, Ramazan Yıldız went on to act as the Regional Legislative Director

VISUAL IVR

ADRIEN LESAGE 
CCO - DIAL ONCE

20MIN

ADRIEN LESAGE

Passioned for customer care, Adrien Lesage has been a member of the Dial Once adventure since the beginning. As consultant in customer care strategy firm, he acts now as a liaison between customers and Dial Once’s customer success department making sure that the lines of customer experience remain open Customer service is an integral part of Adrien’s customer […]

COFFEE BREAK

20MIN

 

WHATSAPP, SKYPE AND VIDEO CALL ON SINGLE INTERFACE (LIVE DEMO)

UTKU DERİNER
MANAGING PARTNER - CCR

20MIN

UTKU DERİNER
http://www.ccr.group

REAL CLOUD EXPERIENCE

ENDA KESİM
TERRITORY MANAGER - GENESYS

20MIN

ENDA KESİM

After graduating from Boğaziçi University School of Administrative Sciences, Enda Kesim launched her career at IBM. She then moved on to take on sales and business development roles at Cisco, Turkey and elsewhere in the EMEA region. She has been working at Genesys Turkey since 2013, and she currently acts as the sales manager in […]

http://www.genesys.com

CUSTOMER OR CRIMINAL?

JÜRGEN VOLLMER
REGIONAL DIRECTOR - PINDROP

20MIN

JÜRGEN VOLLMER

Jürgen Vollmer started 2017 at Pindrop after building up software security companies for the past 7 years with worldwide customers like SAP, DHL, Novartis, Deutsche Bank, Tubitak, US Forces, Siemens, Bosch, Daimler, Airbus, Philips, Julius Bär Bank, UBS, China Ship Research and more. The main focus was implementing the latest security and AI technologies into […]

GENESYS INTELLIGENT AUTOMATION (LIVE DEMO)

BİLGE YILMAZ
KIDEMLİ ÇÖZÜM DANIŞMANI - GENESYS

20MIN

BİLGE YILMAZ

After graduating from the METU Computer Engineering Department in 2003, she started her career as an ADK software developer at the IT Department of Finansbank. After an almost 3-year career at Finansbank, Yılmaz was appointed the Genesys Product Architect at Asseco-SEE at the close of 2005. In 2010, she rejoined Finansbank where she was installed […]

http://www.genesys.com

DIGITAL TRANSFORMATION IN FINANCE

VEDAT SENCER SÖZER
CUSTOMER RELATIONS CENTER DIRECTOR - YAPI KREDİ BANKASI

20MIN

VEDAT SENCER SÖZER

A LOOK INTO THE FUTURE

TÜRKER ERKİN
CEO - CCR

20MIN

TÜRKER ERKİN

Having worked in various positions as a manager at various companies in the call center industry for 20 years, Türker Erkin is also among Turkey’s first Pure Connect (Interactive Intelligence) and Pure Engage (Genesys) specialists. He acted as a project manager and consultant at more than 100 domestic and foreign customers. He was involved in […]

http://www.ccr.group

LUNCH

GARDEN

 

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SUMMIT LOCATION

With the accompany of gorgeous Bosphorus and Istanbul view

Adile Sultan Sarayı

Kandilli Caddesi Liseli Sokak
Kandilli
Üsküdar/İstanbul
Tel: +90 216 332 23 33

Google Maps

13

SPEAKERS

400

PARTICIPANTS

150

COMPANIES

Video

Watch the Video of 3. Contact Center Technology Summit:

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