PHOTOS OF LAST YEAR

#TechnologySummit

The Contact Center Technology Summit, which is expected every year with great enthusiasm, brings together sector leaders for the 5th time this year!
Do not forget to add the event to take place at Adile Sultan Palace on 11th of April to your calendar.

10 Speakers

400 Participants

Simultaneous Interpreter

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MAIN MEDIA TECHNOLOGY SPONSOR

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PRESS
SPONSOR

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Speakers of 5. Contact Center Technology Summit:

SPEAKERS

KADRİYE ÇİMEN BOZACI
plus

KADRİYE ÇİMEN BOZACI

Halkbank

MOHAMED AFIFI
plus

MOHAMED AFIFI

Genesys

YAKUP DOĞAN
plus

YAKUP DOĞAN

Yapı Kredi

TÜRKER ERKİN
plus

TÜRKER ERKİN

CCR

CAN İLKHAN
plus

CAN İLKHAN

Bircom

NIKOS PATSIS
plus

NIKOS PATSIS

VOICEWEB

BİLGE YILMAZ
plus

BİLGE YILMAZ

GENESYS

NICHOLAS PIËL
plus

NICHOLAS PIËL

Surfly

MESUT SÜRE
plus

MESUT SÜRE

KEYNOTE SPEAKER

YİĞİT ZORLU
plus

YİĞİT ZORLU

COMSTICE

PROGRAM

Program of 5. Contact Center Technology Summit

BREAKFAST

60MIN - GARDEN

EXCEEDING EXPECTATIONS WITH UNIVERSAL CO-BROWSING | English

NICHOLAS PIËL
SURFLY /  FOUNDER - CEO

20mins

NICHOLAS PIËL

Nicholas Piël is the founder and CEO at Surfly. He has a Masters in Artificial Intelligence from the University of Amsterdam. During his studies, he worked part-time as tech support and discovered first-hand how hard it was to help people remotely. He realized the huge value that humans place in working together, the importance of […]

https://www.surfly.com/

SBC AND BEYOND THAT IN THE CONTACT CENTER

CAN İLKHAN
CEO - BİRCOM

20mins

CAN İLKHAN

Graduated from Galatasaray High School, Economy Department (BA) from Marmara University. After graduating BA, he has accomplished Information Technologies Master at Bahçeşehir University and Executive MBA at Koç University. Can İlkhan has assumed various positions in information technologies and consumer electronics over than 20 years. He has been CEO at Bircom since January 2019, prior […]

http://www.bircom.com/

CONNECTING MOMENTS IN THE HUMAN ECONOMY WITH AI POWERED JOURNEY | English

MOHAMED AFIFI
MANAGING DIRECTOR - GENESYS

20mins

MOHAMED AFIFI

Mohamed Afifi is the Managing Director at Genesys in the Middle East. In his role, Mr. Afifi is responsible for overseeing Genesys operations in the region including sales , customer success , channel and field operations. He is responsible for developing and executing the company’s technology vision, strategy and go-to-market strategies to drive continued business […]

https://www.genesys.com/

OMNICHANNEL SOLUTIONS AND PROACTIVE SERVICES IN CX

KADRİYE ÇİMEN BOZACI
DEPARTMENT MANAGER - HALKBANK

20mins

KADRİYE ÇİMEN BOZACI

Ms. Bozacı, graduated from Communication Department of Istanbul University and launched her career as Customer Representative in Contact Center in 1995. She has been Department Manager at Halkbank Dialog.

https://www.halkbank.com.tr/

COFFEE BREAK

30mins

MOBILITY IN CUSTOMER EXPERIENCE AND CREATING BEST VALUE IN CUSTOMER JOURNEYS

YİĞİT ZORLU 
COMSTICE / FOUNDER - CEO

20mins

YİĞİT ZORLU

Yiğit Zorlu was graduated from Boğaziçi University Electrical and Electronics Engineering in 1997. He worked for leading technology companies as project implementor during Turkey’s initial technology and internet evaluation periods. He moved to the UK in 2003 and had worked for technology companies like Orange Business Services and Cisco. Yigit founded Comstice in 2014 to create value-added […]

https://comstice.com/

ALTOCLOUD : SHAPING CUSTOMER JOURNEY WITH AI AND MACHINE LEARNING | LIVE DEMO

BİLGE YILMAZ
SENIOR SOLUTION CONSULTAN - GENESYS

20mins

BİLGE YILMAZ

After graduating from the METU Computer Engineering Department in 2003, she started her career as an ADK software developer at the IT Department of Finansbank. After an almost 3-year career at Finansbank, Yılmaz was appointed the Genesys Product Architect at Asseco-SEE at the close of 2005. In 2010, she rejoined Finansbank where she was installed […]

http://www.genesys.com

THE DIGITAL TRANSFORMATION STORY OF YAPI KREDİ

YAKUP DOĞAN
ASSISTANT GENERAL MANAGER - YAPI KREDİ

20mins

YAKUP DOĞAN

Completed his Bachelor’s Degree in the Department of Business Administration at Çukurova University, Yakup Doğan has assumed various positions in Retail Banking and Channel Management at major banks in Turkey. He has been Assistant General Manager in charge of Alternative Delivery Channels at Yapı Kredi since May 2009, Doğan is married with two children and […]

https://www.yapikredi.com.tr/

OUT-OF-THE-BOX AI IN TURKISH FOR IVR AND CHAT | English

NIKOS PATSIS
CEO - VOICEWEB

20mins

NIKOS PATSIS

Nikos Patsis is the founder and Chief Executive Officer of the VoiceWeb Group, a leading provider of AI, Machine Learning, Natural Language Understanding, Intelligent Assistants and Chatbot Solutions. Under his guidance VoiceWeb has grown from a technology start-up to a global provider catering to Europe, the Middle East, Africa and Asia Pacific. VoiceWeb’s clients include […]

http://www.voiceweb.eu/

A LOOK INTO THE FUTURE

TÜRKER ERKİN
CEO - CCR

20mins

TÜRKER ERKİN

Having worked in various positions as a manager at various companies in the call center industry for 20 years, Türker Erkin is also among Turkey’s first Pure Connect (Interactive Intelligence) and Pure Engage (Genesys) specialists. He acted as a project manager and consultant at more than 100 domestic and foreign customers. He was involved in […]

http://www.ccr.group

STAND UP SHOW

MESUT SÜRE
20mins

MESUT SÜRE

He was born in Bursa in 1981 and graduated from Business Administration department of Eskisehir Anadolu University. He still hosts a radio program which is named ‘Rabarba’ since 2007. Also he has made his stand up over than 1000 times in 30 cities. He recently makes a video for Youtube which is known as ‘Iliski […]

LUNCH

GARDEN

SUMMIT LOCATION

With the accompany of gorgeous Bosphorus and Istanbul view

Adile Sultan Sarayı

Kandilli Caddesi Liseli Sokak
Kandilli
Üsküdar/İstanbul

Google Maps

Video

Watch the Video of 4. Contact Center Technology Summit: